Published on October 14th, 2019 📆 | 4207 Views ⚑0
Pitney Bowes hit by cyber attack
STAMFORD — Technology company Pitney Bowes confirmed Monday it had been hit by a cyber attack, as a number of customers reported on social media that they were experiencing problems with mailing products.
In a statement, the company said a malware attack “encrypted information on some systems and disrupted customer access to some of our services,” but that it “has seen no evidence that customer or employee data has been improperly accessed.” Pitney officials said they did not believe customers would face other risks.
“Our technical team is working to restore the affected systems, and it is working closely with third-party consultants to address this matter,” the statement added. “We are considering all options to expedite this process, and we appreciate our customers’ patience as we work toward a resolution.”
The statement directed customers to a “system update” help page on the company’s website that outlined how customers should respond. It did not specify when the attack started or say who might have perpetrated the breach.
Customers with postage meters and SendPro products will not be able to refill their meters “until we resolve our systems outage, but if you have funds loaded you will be able to print postage,” according to the page. “Your Account” service and the Pitney Bowes Supplies web store also cannot be accessed, affecting clients subscribed to the AutoInk service and the Supplies App.
“The meters themselves run operating systems that are not affected,” the help page also said. “The meters will continue to operate as normal with the funds they have in them, and we will resume normal refill services as soon as possible.”
Several customers said on Twitter Monday morning that their shipping-and-mailing meters were not working.
“Pitney Bowes got hacked, and our postage meter is being held hostage,” an Andrea Dembo tweeted at approximately 7 a.m.
“Same here, we’re in Ireland, and we’re locked out, too. Annoying!!” another user, Mike Devereux, tweeted in response, at about 8 a.m.
Some customers reported earlier problems.
“MFW when my meter doesn’t work cuz Pitney Bowes servers are down, and I have a metric ton of work to do,” Twitter user B-Nay! reported, with a GIF of a man walking with his head down, at about 4:30 p.m. Saturday.
Mailing-and-shipping meters and accompanying services comprise a longstanding Pitney business. In 2017, the company launched its SendPro C-Series that lets offices choose delivery options and track letters, parcels and large flat envelopes and flat that they send.
SendPro C-Series uses cloud technology. All models are based on an integrated Android operating system, “making this an open platform capable of running any combination of thousands of Android applications,” the company said when it launched the platform.
Pitney’s small- and medium-business solutions business – which includes its mailing operations – saw its revenues decreases decrease 8 percent, to $378 million, in the second quarter of this year.
Within that division, international mailing went down 20 percent — a drop that resulted largely from the recent sale of its SMB operations in six European countries.